FAQ

We offer manual, semi-automatic and fully automatic equipment and technological units for a wide range of industries. Our equipment is used in the construction, automotive, electrical and food industries.

For microprojects, we send a price quote within 1-2 working days, and within 1 week for small to medium-sized projects. Price quotes and concepts for large and technologically demanding projects are usually processed within 3-4 weeks.

For project management, we use a custom, internally developed online project system with state-of-the-art security, monitoring all phases of product development. Both the customer and authorised Auroma employees have access to this system, ensuring an immediate flow of information.

All production and assembly processes have internal control mechanisms set up to ensure that the required quality is achieved. We use measuring and control equipment by renowned manufacturers to check the quality of mechanical parts.

Auroma provides comprehensive warranty and post-warranty services for its equipment. We usually respond to reported events within 24 hours. A faster response time may be arranged in concluded service contracts.

If the customer is interested, the most critical spare parts are included in the primary delivery, and other spare parts can be provided from our own stock, or through subcontractors. We produce mechanical spare parts immediately using our own machine park.

The customer receives the equipment with complete documentation that includes the following: operating and maintenance instructions, assembly drawings, list of spare and wear parts, wiring diagram, pneumatic diagram, hydraulic diagram, health and safety instructions, CE declaration of conformity, initial electrical inspection, software backup. The documentation can also be expanded or delivered in various language versions according to the customer’s requirements.